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Now that Spring is officially here, many of us use this season as an opportunity to clean out that closet at home or finally change out the air filter. With the itch to “Spring Clean” among us, it is the perfect time to take an audit of your grocery retail point of sale equipment and mark off those technology to-dos. By taking a few proactive steps, retailers can stay on top of their POS systems, ensuring that they are ready for the remainder of the busy year ahead while also extending the life of their hardware.

Over the last few months, we have covered both TRUNO’s warehousing and staging departments and ourinstallation and training departments. These teams are essential in getting your new technology solutions staged, shipped, and installed into your store, but now that they’rein your store and your team has been trained on how to use it, what happens if anything breaks? What if there is a major software upgrade for your POS system? Fortunately, TRUNO’s Service and Support Network is equipped to quickly handle these issues to ensure that your store’s operationscontinue as smoothly as possible. 

The POS system is the beating heart of any retailer's business, but getting the system and technologies into your store and maintaining that heartbeat can sometimes be a challenge. For instance, sometimes multiple pieces of hardware being used together can lead to new and complex software integrations. And more often then not, one project rollout can involve multiple partners in addition to tying up an internal team.  With so many pieces of the puzzle needing to perfectly come together, this can be a labor-intensive and expensive process for retailers. With TRUNO’s Professional Services teams, all of this can be done under one roof, streamlining the process of implementing new technology for retailers all while ensuring that the team maintaining your POS system truly understands both you and your technology. 

Nearly half of consumers polled stated they still prefer grocery shopping in-store. The reality is shoppers like having control over the selection of produce they eat and enjoy the experience of hand-selecting the food they feed their families. Grocery shopping and cooking at home is both an essential activity, and a source of entertainment, comfort and luxury. Couple this omnipresent human nature with rising inflation, labor shortage, and supply chain issues, and the online grocery shopping spotlight is beginning to dim.

Each time I talk to a retailer about solutions that truly meet their unique needs, I’m reminded why I chose to come to TRUNO in the first place. I’ve experienced first-hand the challenges today’s retailers face every day, and I’m proud to be part of a team dedicated to helping them find their True North when it comes to retail technology.

With the shift in consumer demands, staying relevant and ahead of the competition is becoming an increasing challenge for grocery retailers. Legacy POS systems and outdated technology put you at risk for being left behind. NCR ENCOR provides more than a modern point of sale. It is a complete platform of service, creating a friction-less shopping experience designed to keep your customers coming back.

TRUNO has its roots in point of sale solutions, which means we understand both the complexity and the importance of those systems. We also know it’s vital your POS integrates seamlessly with your back office software. Together, these solutions create the lifeblood of your store. But as customer preferences and needs change, you’ll need new and different technology in order to keep up.

Having spent my entire career in the grocery industry, I’ve had first-hand experience with the challenges our customers face. I spent more than a decade as an IT director for a 14-store grocery chain. While that role presented plenty of challenges, it gave me insight into one of the most difficult roles in the grocery store—back office management. 

Using data to drive operational decisions in the grocery store was a hot topic at the 2018 TRUNO Client Conference. (If you haven’t already, check out our previous post on key takeaways from the event!) This is a trend we’ve been following for a while.

TRUNO TODAY ANNOUNCES UPCOMING LAUNCH OF AN INTEGRATED BRAND FAMILY

With four strategic acquisitions under our belt, TRUNO announces the 2018 launch of an updated brand family.  The new brand architecture reflects the integration of the company's two recently acquired products in back office and human capital management software.