Not so many years ago, grocery shopping used to be a more personal experience. Families shopped at the same store every time, usually on Sundays, to buy food and supplies for the week. It was quite common—and even expected—for shoppers to build relationships with store employees. The butcher knew customers’ names and what cuts their families preferred. And the cashier greeted them with a smile and asked them how their day was going.
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There is nothing simple about managing your team. You likely have human capital management processes and data scattered across disjointed systems and databases, which is one reason managing your team can be so time consuming. Each aspect of retail workforce management is complex enough to eat up most of your time and resources, which is exactly why you should be looking for ways to streamline processes and create efficiencies.
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As both an innovator and integrator of retail technology, we work with partners to deliver top-of-the-line solutions for our customers, most of whom are seeking ways to gather and act on data-driven insights. To help inform grocers about their customers, we have partnered with Como to integrate its Como Sense platform into the point of sale ecosystem.
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These days everything is going digital. More and more shoppers are going online, even when making everyday purchases like groceries for the week. With this in mind, retailers are looking for ways to enhance the in-store experience by adding digital elements. Converting to electronic shelf labels is a seemingly small change grocers can make, but one that has a surprisingly big impact on the bottom line, customer experience and employee morale.
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We are pretty proud of TeamTRUNO. From software programmers to administrators, support engineers to service technicians, TRUNO is comprised of a lot of talented folks working hard every day to bring leading innovation and reliable services to the retail marketplace.
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According to a report published in Food Dive earlier this year, 95 percent of shoppers just want to be left alone in stores. What does that mean for customer service-oriented grocers? Turns out self-service checkout meets the needs of customers—in more ways than one.
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Earlier this year, enforcement of the latest version of Payment Card Industry Data Security Standard (PCI DSS 3.2) went into effect. The new payment security regulation, originally introduced in 2016, is aimed at better preventing, detecting and responding to cyberattacks that can lead to payment data breaches.
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Using data to drive operational decisions in the grocery store was a hot topic at the 2018 TRUNO Client Conference. (If you haven’t already, check out our previous post on key takeaways from the event!) This is a trend we’ve been following for a while.
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Last month we held our fifth annual TRUNO Client Conference in Frisco, Texas, just north of Dallas. With record turnout from partners and customers alike, the event was our best yet! The conference is always a great time to build relationships, share and receive insight from others in the industry and discuss key trends in retail technology.
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Today’s “on-demand” culture of convenience and instant gratification continues to drive the growing eCommerce trend. In 2017, more than half of Americans cited online shopping as their preferred way to shop. While this doesn’t mean the death of brick-and-mortar retail, it does reflect a definite shift in consumer expectations.
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