Remote Systems Management

Solution Overview

TRUNO's Portal Suite addresses the challenges of remote systems management in two parts: Audit Explorer and Health Explorer.

TRUNO's Health and Audit Explorer benefits are captured across departments in IT, Support Center, Help Desk and Security Management.

• Simplifies compliance with PCI standards by reducing manual workload, and replacing multiple inefficient processes for maintaining and assessing compliance 
• Reduces the risk of store downtime through proactive POS infrastructure monitoring and system maintenance 
• Facilitates a proactive versus reactive stance to POS issues allowing for greater flexibility with resources

Audit Explorer automatically monitors your POS to check file integrity and validate personalization and configuration settings within regions or different store formats. With Audit Explorer, the retailer can ensure that files match “gold” versions, detect unauthorized changes to store settings and much more. Audit Explorer creates a comprehensive catalog of all critical systems data for the purposes of PCI compliance, software deployment and verification, problem determination, software consistency and data mining.

With Health Explorer, Help Desk or corporate office personnel, can monitor alarms from the stores in the enterprise. Health Explorer monitors activity on the controllers and alerts HQ staff (via e-mail, text, etc.) when issues arise that could impact functionality at the stores. This includes monitoring hardware, EFT status, PIN Pad status, and equipment serial numbers.