TRUNO PROFESSIONAL SERVICES

 

Service & Support

When retailers need technical support or emergency repairs, they can’t afford to wait until “standard business hours.” Our expertly-trained remote and on-site professionals are here to assist you 24x7. Our Service & Support team ensures your operation is running smoothly through preventive maintenance and rapid-response repairs.

Solution Overview

 

The TRUNO Service & Support network provides professional remote and on-site services, backed by our complete performance guarantee. Our live Support Center is staffed 24 hours a day, 7 days a week, so there is always a real person available to answer your call. That means you get an expert experienced in troubleshooting and problem resolution—even in the middle of the night.

WatchKeeper, our proprietary active support monitoring program, proactively reports issues in your systems and alerts a technician to investigate. This allows early corrective action to prevent business-impacting outages, ensuring continuity of operations and minimizing or avoiding downtime.

Our on-site technicians carry scannable badges for positive identification, and our GPS-trackable vehicles roll with a full set of spare parts, ensuring fast issue resolution the first time.

Features & Benefits

  • Fully-staffed, 24-hour/7-day Service Center for live assistance on your schedule
  • Supported POS Software includes: ENCOR/ISS45, ACE, ACS, ACS-IR, StoreLine, ScanMaster
  • Dedicated TRUNO support team, so you can get to know your team and they know your business
  • Active system monitoring with TRUNO WatchKeeper to find and address issues before they escalate
  • Preventive maintenance on a 9-month schedule, extending the life of your investment for greater returns  
  • On-site and remote training programs, designed by specialists to meet the needs of your team
  • Customized programming for your unique situations and solutions

Technical Specs

 

  • PCI compliant, dual-factor authentication for remote access
  • English and Spanish call center support

POS IS THE BACKBONE OF YOUR STORE.

TRUNO can help you find the right POS hardware and software, integrate them into your existing systems, and provide the service and support you need to keep your business running.

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