Service & Support



Around the Clock Service and Support

The TRUNO Service & Support network provides professional remote and on-site services backed by our complete performance guarantee. Our live Support Center is staffed 24 hours a day, 7 days a week, so a real person is always available to answer your call. That means you get expert experience in troubleshooting and problem resolution—even in the middle of the night.

TRUNO's nationwide on-site technicians utilize GPS-trackable vehicles roll with a complete set of spare parts, ensuring fast issue resolution the first time. Dedicated and highly trained professionals, our Service Technician team provides dependable service unmatched in the industry.


Features & Benefits

  • Fully-staffed, 24-hour/7-day Service Center for live assistance on your schedule.
  • Supported POS Software includes ENCOR/ISS45, ACE, ACS, ACS-IR, StoreLine, and ScanMaster.
  • Dedicated TRUNO support team, so you can get to know your team, and they know your business.
  • Active system monitoring with TRUNO WatchKeeper to find and address issues before they escalate.
  • Preventive maintenance on a 9-month schedule, extending the life of your investment for greater returns.
  • Specialists design on-site and remote training programs to meet the needs of your team.
  • Customized programming for your unique situations and solutions.

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"TRUNO often goes above and beyond in providing exceptional service and support of our front end and Point of Sale software.  I can emphatically say that I can count on TRUNO, and I have done so for more than 13 years."

- The United Family: United Supermarkets





Once you’ve selected the hardware and software to keep your business running smoothly, TRUNO can help with implementation, customization and ongoing support.

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