TRUNO Issues Support to Retailers Amid the Covid-19 Pandemic

TRUNO released the following letter on March 18th to communicate our continued support and dedication to the many grocery retailers we partner with across the country. We stand with them as a mission-critical vendor while serving their communities.

To Our Valued Retail Partners,

We are here. We are ready. We thank you.

TRUNO continues to stand ready for your company during this unprecedented time. We recognize that you are working hard to keep your shelves stocked, your team safe, and serving your customers. You are a vital part of your community. 

Our focus is on supporting and serving you to the best of our ability so that you can place your focus on your team and consumers. We see ourselves as an extension of your business and mission-critical to your company’s operations. Below are actions TRUNO is taking as a result of the recent COVID-19 pandemic status:

1. TRUNO is actively monitoring and strictly adhering to all CDC guidelines. Our highest priority is the safety of our team and the communities across the country.
2. The TRUNO service and support network is operating in full for all Priority Level 1, 2, and 3 calls. We are available 24x7 at 800.657.7108. 
3. TRUNO will be ceasing Preventative Maintenance service calls until May 1^st, 2020. This effort focuses resources on mission-critical activities and minimizes on-site visits.   
4. TRUNO is leveraging all remote support and monitoring technologies available. We’ve invested heavily in remote access tools and developed proprietary active monitoring software to serve your stores. Now, more than ever, these tools are proving their value in serving and supporting you.

For more information on managing the TRUNO team according to the CDC guidelines, please read our statement released on March 12^th, 2020.

It is our privilege to be your company’s trusted technology partner as you care for your communities and team. For guidance, FMI has released a suggested checklist on COVID-19 for retailers. As this is an evolving situation, TRUNO will continue to evaluate our operations, monitor guidance from the CDC, and promptly communicate any changes to you.

For additional information, please visit these TRUNO partner resources:

NCR Response Resources

How to Clean Verifone Devices

Toshiba Cleaning Guide

Disinfecting Guidelines for Datalogic Products