According to the National Association for Shoplifting Prevention, more than 10 million people have been caught shoplifting over the last five years. And with the holiday season in full swing, increased store traffic means a greater risk of retail theft than at other times of year.
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At TRUNO, we have a lot to be thankful for: our customers, our partners and all the great folks who make up the TRUNO team. But we’re also thankful for data, because it drives so much of what we do as a company and how we’re able to help retailers thrive.
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TRUNO has its roots in point of sale solutions, which means we understand both the complexity and the importance of those systems. We also know it’s vital your POS integrates seamlessly with your back office software. Together, these solutions create the lifeblood of your store. But as customer preferences and needs change, you’ll need new and different technology in order to keep up.
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TRUNO’s steadfast promise to navigate our partners through the ever-changing world of retail technology drives us to continually grow our offerings. Our current product portfolio provides capabilities in point of sale, margin management, productivity, digital commerce and risk management. Paired with complete integrations into our customers’ data and operations, we offer a comprehensive end-to-end solution that can be tailored to each retailer. Now, we are expanding point of sale in a truly impactful way.
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When TRUNO started serving the retail industry 40 years ago, our focus was on providing point-of-sale systems to grocers. Since then, we’ve expanded our service offerings to meet the ever-changing needs of our customers—and their customers. In addition to POS hardware and software, we provide integrated retail technology solutions that support the front of the store, the back office and everything in between. Today, we’re putting our attention back on the point of sale, but not in the way you might think.
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Not so many years ago, grocery shopping used to be a more personal experience. Families shopped at the same store every time, usually on Sundays, to buy food and supplies for the week. It was quite common—and even expected—for shoppers to build relationships with store employees. The butcher knew customers’ names and what cuts their families preferred. And the cashier greeted them with a smile and asked them how their day was going.
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As both an innovator and integrator of retail technology solutions, we work with partners to deliver top-of-the-line solutions for our customers, most of whom are seeking ways to gather and act on data-driven insights. To help inform grocers about their customers, we have partnered with Como to integrate its Como Sense platform into the point of sale ecosystem.
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According to a report published in Food Dive earlier this year, 95 percent of shoppers just want to be left alone in stores. What does that mean for customer service-oriented grocers? Turns out self-service checkout meets the needs of customers—in more ways than one.
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Earlier this year, enforcement of the latest version of Payment Card Industry Data Security Standard (PCI DSS 3.2) went into effect. The new payment security regulation, originally introduced in 2016, is aimed at better preventing, detecting and responding to cyberattacks that can lead to payment data breaches.
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Using data to drive operational decisions in the grocery store was a hot topic at the 2018 TRUNO Client Conference. (If you haven’t already, check out our previous post on key takeaways from the event!) This is a trend we’ve been following for a while.
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