A Day in the Life TRUNO Store Personnel Trainer: Barbie Resendez

As a Store Personnel Trainer, Barbie Resendez's work takes her all over the country. From her Houston, TX home, she either drives or flies to stores depending on where her new trainees are based—and her days can start as early as 4:30 a.m. and end as late as 11 p.m.

"My job is about much more than showing someone which buttons to press," the TRUNO veteran of 18 years explained. "I teach cashiers and managers how to confidently navigate the POS system, process transactions, handle different payment methods, make corrections, understand workflows, and troubleshoot common issues."

From the moment Barbie walks into a store, she reviews the system and prepares for the different questions and challenges cashiers and managers may have.

"Some people pick up the system quickly, while others need a little more hands-on practice," she explained. "I adjust my training style to meet people where they are, encourage questions, and create an environment where it’s okay to make mistakes while learning."

Throughout the day, she demonstrates processes, walks trainees through real-life scenarios, answers questions, and provides one-on-one support when needed.

"One of the most rewarding parts of being a POS Trainer is watching someone’s confidence grow," Barbie emphasized, thinking back to the thousands of trainees she's worked with. "Seeing a new employee go from, 'I’m not sure how to do this,' to confidently completing a transaction on their own is a great feeling."

By the end of the day, she may be tired from the long hours talking, demonstrating, troubleshooting, and answering questions—but she knows that the work she does helps the business run more smoothly.

"Being a POS Trainer isn’t just about teaching the register or back office," she shared. "It’s about building confidence, simplifying processes, solving problems, and making it easier to run a store."

"There's always another trainee, another question, and another opportunity to make learning a little easier," she added. "Then I head to the hotel, recharge, and get ready to do it all again the next day."